Contact Centers and Direct Marketing

Contact Centers and Direct Marketing companies face numerous regulatory and legal hurdles including Do Not Call laws, the CAN-SPAM Act, GLBA, HIPAA, and PCI. The industry also continues to evolve through new technologies, such as social networking and mobile commerce. This industry sector accumulates tremendous amounts of data. Much of that data, including payment card numbers, healthcare information, social security numbers, and other personally identifiable information, is highly confidential.

The Security and Compliance Landscape

Threat levels within the Contact Center and Direct Marketing industry are increasing because hackers understand payment card information and other personally identifiable information are routinely used. Today hackers target this sensitive information that is often sold to the highest bidder. Potential losses as a result of a breach are significant. In addition to regulatory fines, lawsuits, and notification costs one of most valuable assets, the organization's reputation, may also be severely affected. Legal and regulatory requirements result in complex risks that are increasingly more pronounced as organization launch new technologies such as mobile commerce, online procurement, and payment gateways.

This sector is no stranger to regulations but today's challenges have heightened the importance of effective IT security to continue to provide information services. Entities of all sizes need not only tough security but also the ability to validate compliance to a broad audience of stakeholders. TrustNet has industry experts with deep understanding of the unique challenges of Contact Centers and Direct Marketing organizations. Our experience in this industry sector enables TrustNet to help organizations mitigate these risks and provide the most effective and efficient security and compliance solutions.

How TrustNet Helps Contact Centers and Direct Marketing Companies

Security-as-a-Service

The iTrust security management platform protects computer networks from unauthorized use and malicious attacks from both internal and external sources. iTrust continuously and proactively monitors all network access points enabling IT management to rapidly identify security issues and eliminate network vulnerabilities before they can be exploited. The system provides transparent, unobtrusive, continuous, surveillance, interception, and response to security threats. The cloud and appliance based security-as-a-service is designed for organizations with limited in-house security resources who face the same type of threats as large enterprises. The iTrust security management platform is delivered as an on-demand Web service and fulfills both security and compliance objectives significantly more cost-effectively than traditional enterprise software and hardware.

iTrust Security-as-a-Service

• Intrusion Detection - TrustShield
• Internal Vulnerability Management - iScan
• External Vulnerability Management - xScan
• Wireless Intrusion Detection - AirTrust
• Log Management - TrustAgent
• File Integrity Monitoring - TrustAgent
• Web Application Scanning - WebTrust

Compliance

• Payment Card Industry Data Security Standard (PCI DSS)
• SOC/SSAE16/SAS70
• HIPAA and HITECH
• Sarbanes-Oxley
• Incident Response

Security

• Incident Response Planning
• Penetration Testing
• Risk Assessments
• Policies and Procedures Development
• Security Assessments
• Wireless Security Assessments
• Security and Compliance Awareness Training SaaS
• Security Awareness Communication Program
• Security Awareness Posters