Frequently Asked Questions

1.    What is Compliance Training?
Most regulatory standards and security best-practices require organizations to train employees to ensure proper understanding of security and compliance requirements.

2.    How many learners can take the online Learning courses?
Anywhere, from single individual learners to 10,000's of learners. There is no limit to the number of learners who can complete our SaaS online courses.

3.    How is the training delivered?
Courses are delivered as online eLearning and accessible via a web browser. Live trainer course are also available.

4.    What if learners have problems accessing the course?
Most users will have no issue accessing courses. Users may contact the TrustNet Training Team helpdesk to resolve any technical issues.

5.    How do users get access to courses?
Once the course site is setup the TrustNet Training Team works with the Clients administrators to upload users' email ID's. This is accomplished in bulk or individually. The TrustNet helpdesk is available to resolve any technical issues.

6.    Can we get reports on who has completed the course?
Yes. The TrustNet training team provides training to eLearning administrators including creation and viewing several statistical reports.

7.    How much does each course cost?
Pricing varies based on the courses category and number of users. Contact the TrustNet Training Team by clicking here for information on pricing.

8.    Can we purchase just the reinforcement materials (monthly tips; newsletters, posters) without the online course?
Absolutely. Contact the TrustNet Training Team by clicking here [link to contact us] for information on pricing.

9.    What is a passing grade for the quizzes?
Users must achieve a minimum of 80% to score a passing grade. Learners have the opportunity to retake questions, before moving onto a new section.

10.   What if a learner fails a course?
If a learner achieves less that 80% passing grade we recommend that learners retake the quiz until a passing grade is achieved.

11.    Who is Responsible for Security Awareness & Training click here

12.    What is the difference between Awareness, Training, Education, & Professional Development click here

13.     What tools can my company use to communicate Security Awareness? click here

14.    What Security Awareness topics should we be aware of? click here

15.    Is it possible to "Monitor Compliance"? If so, how can our management team and associates achieve this? click here

16.    How can we know if our Security Awareness Program was a success? click here

17.    What is PCI-DSS?
Payment Card Industry – Security Data Security Standards

18.    Why do I need to complete training for PCI?
From PCI-DSS requirement 12.1 for a Company to be PCI Compliant, all employees who have access to credit card information must complete PCI Training.

19.    What is HIPAA?
Health Insurance Portability and Accountability Act of 1996 - regarding the Privacy of Patients Healthcare Information.